Refund Policy

CUI: 49743547 · VAT: RO49743547 · J2024005188408 · Bucharest, Romania

Billing enquiries: merakihr.ro@gmail.com · merakihr.eu/refund-policy

This Refund Policy applies to all paid services offered by MERAKI HR SRL: PRISM Core HR subscriptions, Prism ClearPay add-on subscriptions, the Prism ClearPay Diagnostic Questionnaire, and consultancy services.

IMPORTANT: Because our services are provided exclusively to business customers (B2B), refunds are governed exclusively by this Policy and the terms of your Subscription Agreement.

1. PRISM Core HR — Monthly Subscriptions

Monthly subscriptions are billed in advance for each calendar month.

• Monthly fees are non-refundable once the billing period has commenced.

• If you cancel mid-month, your subscription continues until the end of the current billing period and you will not be billed for subsequent months.

• No partial-month refunds are issued.

• Current plan pricing is available at prismclearpay.eu/pricing.

Rationale: Platform infrastructure, data storage, and compliance features remain provisioned throughout the billing period regardless of your usage level.

2. PRISM Core HR — Annual Subscriptions

Annual subscriptions are billed upfront for 12 months at a discounted rate (equivalent to 11 months' price).

• Annual fees are non-refundable in whole or in part for voluntary cancellation.

• If MERAKI HR SRL terminates your subscription without cause (i.e., not due to your breach of the Subscription Agreement or Acceptable Use Policy), you are entitled to a pro-rata refund of the unused portion of your annual fee.

• If MERAKI HR SRL terminates your subscription due to your material breach, no refund is due.

Service credits for downtime are set out in Schedule 1 of the Subscription Agreement.

To request a pro-rata refund under the termination-without-cause provision, email merakihr.ro@gmail.com within 14 days of termination notice.

3. Prism ClearPay — Add-On Subscriptions

Prism ClearPay is available for 3, 6 or 12 months. The fee for the full term is paid in full, in advance, at the start of the term. Paid fees are non-refundable, except where Link (as merchant of record for buyers outside Romania) or the law requires a refund. You may end a commitment early on up to two months' notice; no refund is given for the unused part of the term. If payment for a new or renewed term fails, generation of new analyses and reports is suspended until payment; existing reports and data export remain available.

Pricing: the price shown on the pricing page at the time of purchase (prismclearpay.eu/pricing).

4. Prism ClearPay Diagnostic Questionnaire

The Prism ClearPay Diagnostic Questionnaire (merakihr.eu/pay-check) is a paid digital product. Its price is the price shown on the pricing page at the time of purchase. The following refund terms apply:

4.1 Business-only digital product

The questionnaire is sold to businesses only. The report is delivered immediately after payment and is non-refundable once generated.

4.2 Non-delivery

If you have paid for the diagnostic questionnaire and have not received your report within 48 hours due to a technical error on our side, you are entitled to a full refund. Contact merakihr.ro@gmail.com with your submission reference number.

4.3 Dissatisfaction

We are unable to offer refunds on the basis of dissatisfaction with the report's findings, because the report accurately reflects the data you entered and the analytical methodology disclosed at the time of submission. If you believe the report contains a material error attributable to our questionnaire, contact merakihr.ro@gmail.com within 14 days.

5. Consultancy Services

For one-off consultancy projects (HR audits, pay equity reviews, employment law guidance packages):

• Services paid in advance are refundable pro-rata for the unused portion if cancelled with at least 5 business days' written notice before the scheduled service delivery.

• Services already delivered (completed documents, reports, audit sessions) are non-refundable.

• No refund is issued for cancellations with fewer than 5 business days' notice unless we are unable to provide the service.

6. Data Restoration Fee

Following PRISM Core HR subscription cancellation, subscriber data enters a post-cancellation lifecycle:

• Days 0–30: free self-service export, available even if invoices are unpaid.

• Days 31–180: data is held in encrypted cold storage; you may request a free data extract. Reactivating your workspace costs a Data Restoration Fee of €150 (Micro, Start, Grow) or €250 (Scale, Pro), excl. VAT, payable in advance.

• Day 181: permanent deletion.

This fee is non-refundable once restoration work has commenced. Contact merakihr.ro@gmail.com to request cold vault restoration within the window. No restoration is available after Day 180.

Situations where a refund may be granted

• PRISM Core HR and Prism ClearPay — changes to terms or discontinuation: where the Subscription Agreement allows it (a change that materially reduces your rights, or discontinuation of the platform), you may request a refund of the unused prepaid period using the procedure in §7.

7. How to Request a Refund

All refund and service credit requests must be submitted in writing to merakihr.ro@gmail.com with the subject line: "Refund Request — [Company Name] — [Subscription Plan]". Include:

• Your company name and CUI (fiscal identification number)

• The subscription plan and billing period concerned

• The reason for your refund request

• Your Stripe customer reference (visible on any invoice)

We will acknowledge your request within 3 business days and provide a decision within 14 business days. Approved refunds are returned to the original payment method within 5–10 business days after approval.

8. Governing Law

Disputes are governed by Romanian law and fall under the jurisdiction of the courts of Bucharest, Romania.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to subscriptions renewed or initiated after the effective date of the updated Policy. Changes do not retroactively alter the refund terms applicable to your current paid subscription period.

MERAKI HR SRL · CUI 49743547 · Bucharest, Romania · merakihr.eu · merakihr.ro@gmail.com

Change log

Version	Date	What changed
3.1	15.10.2026	Service credits moved to Schedule 1; ClearPay early-exit and failed-payment terms; discounts and questionnaire price moved to pricing page; questionnaire refund wording; Data Restoration Fee wording; ANPC and ODR removed.
3.0	12.10.2026	Previous version (archived).

Previous versions: merakihr.eu/legal/archive